Your personal data, protected

Who we are

This privacy notice explains how Adapt (UK) Training Services Limited (“Adapt”, “we”, “us”) collects and uses personal data about people who visit our website, make enquiries, book or attend our training, or apply to work with us.

We are the controller of your personal data. You can contact us about this notice or your data using our contact form, by email to bookings@adapt-training.co.uk or by phone on 0151 549 0549. Our address is Adapt (UK) Training Services Limited, North Mersey Business Centre, Woodward Road, Knowsley Industrial Park, Liverpool L33 7UY.

What we collect

Depending on how you deal with us, we may collect:

• Enquiries – your name, company, email address, phone number and message.
• Accounts and bookings – your name, email address, company, billing details and the courses you book.
• Delegate and training records – the information set out in course application paperwork, test paperwork and operator registration documents, including details the accrediting body needs to issue your card or certificate, and your results.
• Payments – card payments are handled by Stripe. We don’t see or store your full card number.
• Live chat – messages you send us through our website chat.
• Job applications – your CV and anything you send with it.
• Website use – information collected through cookies, such as pages visited. See our cookie policy.
• Business visits – our Leadinfo tool can identify which company a visitor works for from a business IP address, if you allow marketing cookies.

Why we use it and our lawful basis

Who we share it with

We only share personal data where we need to. This includes:

• Accrediting bodies such as IPAF, PASMA, NPORS, RTITB, Highfield, IOSH and CITB, to register delegates and issue cards and certificates.
• Your employer, if they booked your training, for example to confirm attendance and results.
• Service providers who run systems for us, including Zoho (customer records, forms and live chat), HubSpot (enquiries and marketing), Xero (accounts), Stripe (payments), WooCommerce and Jetpack (website and bookings), Google Analytics (website statistics), Leadinfo (business visitor insights) and Feefo (reviews).
• Professional advisers and authorities such as HMRC or the police, where the law requires it.

We don’t sell your personal data.

Transfers outside the UK

Some of our service providers store or access data outside the UK. Where they do, we make sure it is protected by UK adequacy regulations or approved safeguards such as the UK International Data Transfer Agreement.

How long we keep it

Your rights

You have the right to:

• ask for a copy of your personal data
• ask us to correct data that is wrong or incomplete
• ask us to delete your data
• ask us to restrict how we use your data
• object to how we use your data – including stopping marketing at any time
• ask for your data in a format you can pass to someone else
• withdraw your consent at any time, where we rely on consent

To use any of these rights, contact us using our contact form, by email to bookings@adapt-training.co.uk or by phone on 0151 549 0549. We’ll respond within one month. Some rights don’t apply in every situation – for example, we may need to keep training records the accrediting bodies require.

Keeping your data safe

We use appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access. Only staff and service providers who need your data can access it.

Complaints

If you’re unhappy with how we’ve handled your personal data, please tell us first using our contact form, by email to bookings@adapt-training.co.uk or by phone on 0151 549 0549, marking it as a data protection complaint.

We’ll acknowledge your complaint within 30 days, look into it without undue delay and keep you updated on our progress and the outcome.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.

Changes to this notice

We may update this notice from time to time. The date at the top shows when it was last changed.