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Data protection & confidentiality

Data protection policy

The data protection terms between Adapt (UK) Training Services Limited and our customers, under UK data protection law.

Last updated 25 October 2026

Kept for 7 years

Application and training records are processed for a period of 7 years.

Used for your card

Data is shared with accrediting bodies to evaluate card or certificate applications.

Protected

Appropriate technical and organisational measures protect personal data against loss, misuse and unauthorised access.

01

Our commitment

Adapt (UK) Training Services Limited in the management of its business observes and complies with all applicable legal obligations including those relating to data protection and confidentiality of information and the same level of legal compliance is encouraged and expected of our employees, contractors and agents.

This policy sets out the data protection terms that apply between us and our customers under our Terms and Conditions of Business. How we handle individuals’ personal data is explained in our privacy notice.

02

Definitions

The terms ‘controller’, ‘data subject’, ‘processor’, ‘personal data’, ‘personal data breach’ and ‘processing’ shall have the meanings given to them in the UK General Data Protection Regulation (the “UK GDPR”). “Data Protection Laws” means the UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 and any other applicable data protection law in the United Kingdom, each as amended from time to time.

03

Controller and processor roles

The parties acknowledge that in complying with their obligations and enjoying their rights contained in these terms and conditions they may (dependent upon the circumstances) act as a controller, processor, or a joint controller (under Article 26 of the UK GDPR) and references to those terms and their application to a party shall be circumstance dependent.

04

Compliance

In respect of any personal data held or processed by either party as a result of or pursuant to these terms and conditions:

  1. a)
    each party warrants to the other that it has paid any data protection fee required by the Information Commissioner’s Office and will keep it up to date; and
  2. b)
    each party shall at all times comply with the Data Protection Laws as are applicable to them and their obligations pursuant to these terms and conditions.
05

Co-operation

The parties agree to co-operate in good faith to ensure that any processing of personal data by them under or in connection with these terms and conditions complies with the Data Protection Laws. Such co-operation may include, without limitation, the implementation of technical and organisational measures, and the variation of these terms.

06

Processing of applications

In respect of processing of applications:

  1. a)
    the subject matter is the provision of training by ourselves as the Training Providers/Instructors and the evaluation by accrediting bodies of applications by operators to their card/certificate accreditation scheme;
  2. b)
    the duration is 7 years;
  3. c)
    the nature and purpose of the processing is:
    • storage of operators’ personal data
    • transferring such personal data to accrediting bodies
    • considering and evaluating applications to accrediting bodies
    • updating operators on policies and procedures of the accrediting bodies by email and other communication methods
  4. d)
    the type of personal data subject to processing is that set out in the course application paperwork, test paperwork and operator registration documents;
  5. e)
    the categories of data subjects whose personal data is subject to processing is operators and their employers.
07

Each party’s obligations

In addition to and notwithstanding any other right or obligation arising under these terms and conditions each party shall (and shall ensure that its staff and contractors shall):

  1. a)
    taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risk to the rights and freedoms of natural persons implement all appropriate technical and organisational measures necessary or desirable to ensure that personal data is protected against loss, destruction and damage, and against unauthorised access, use, modification, disclosure or other misuse and to ensure protection of the rights of data subjects in accordance with Data Protection Laws;
  2. b)
    take all reasonable steps to ensure the reliability and trustworthiness of staff which will have access to any personal data;
  3. c)
    assist the other in ensuring compliance with its obligations pursuant to Articles 32 to 36 of the UK GDPR, taking into account the nature of processing and the information available to the relevant party and any other processors;
  4. d)
    comply with Article 26 of the UK GDPR where the parties act as joint controllers;
  5. e)
    process the personal data obtained from the other strictly only for the purposes of fulfilling its obligations under these terms and conditions;
  6. f)
    ensure that it has in place all necessary notices and consents to enable lawful transfer of personal data to the other party;
  7. g)
    to the extent that the relevant party is acting as a processor comply with the express instructions or directions of the controller in connection with the processing of such personal data and the requirements of any Data Protection Laws and specifically not otherwise modify, amend, combine with other personal data or alter the contents of the personal data or disclose or permit the disclosure of any of the personal data to any third party (including the data subject) unless specifically authorised in writing by the controller or required to do so under Data Protection Laws (in such case the processor shall inform the controller of that legal requirement before processing, unless prohibited from doing so on grounds of public interest);
  8. h)
    promptly comply with any request from the controller requiring the processor to amend, transfer or delete the personal data; and without prejudice to the above, the processor shall, at the controller’s direction, return or delete all personal data immediately upon the suspension or termination of the accreditation, unless Data Protection Laws require ongoing storage of such data;
  9. i)
    consider all suggestions made by the other to ensure that the level of protection provided for personal data is in accordance with these terms and conditions and to make the changes suggested unless they can prove to the other’s reasonable satisfaction that they are not necessary or desirable to ensure ongoing compliance with these terms and conditions;
  10. j)
    not disclose personal data without the controller’s prior written authority;
  11. k)
    not do or omit to do anything which causes the other to breach any Data Protection Laws or contravene the terms of any registration, notification or authorisation under any Data Protection Laws;
  12. l)
    take all reasonable steps to ensure the reliability of any of their personnel who have access to the personal data;
  13. m)
    ensure that only those of their personnel who need to have access to the personal data are granted access to it and only for the purposes of the performance of these terms and conditions and ensure that all such individuals are subject to confidentiality undertakings or professional or statutory obligations of confidentiality;
  14. n)
    not transfer personal data which has been obtained by or made available to it to any country outside the United Kingdom without the prior written consent of the other, such consent may be subject to and given on such terms as the other may in its reasonable discretion prescribe.

    In the event that the other party consents to the transfer of personal data outside the United Kingdom, the transfer shall only be made where it is covered by UK adequacy regulations or appropriate safeguards (such as the UK International Data Transfer Agreement or the UK Addendum to the EU standard contractual clauses) to ensure that the personal data is processed in accordance with the Data Protection Laws;

  15. o)
    not engage another processor without the prior written authorisation of the controller. The processor shall notify the controller of any intended changes concerning the addition or replacement of other processors. If, within fifteen (15) days of receipt of such notice, the controller notifies the processor in writing of any objections (on reasonable grounds) to the proposed appointment of another processor, the processor shall not appoint the proposed processor until reasonable steps have been taken to address the objections raised by controller and the controller has been provided with a reasonable written explanation of the steps taken;
  16. p)
    where engaging another processor for carrying out processing activities on behalf of the controller, ensure the same data protection obligations as set out in these terms and conditions shall be imposed on that other processor and shall remain fully liable to the controller for the performance of that other processor’s obligations;
  17. q)
    make available to the other, at the other’s expense, all information reasonably necessary to demonstrate compliance with Data Protection Laws and allow for and contribute to audits, including inspections, conducted by the other or another auditor mandated by the other after reasonable notice.
08

Notifications

Each party will (and will ensure that its staff will) notify the other without undue delay if it:

  1. a)
    becomes aware that a disclosure of personal data may be required by law;
  2. b)
    receives a request from an individual to access their personal data or to cease or not begin processing, or to rectify, block, erase or destroy personal data. The parties will cooperate in promptly investigating and dealing with such request in order to ensure that the individual’s rights under the Data Protection Laws are satisfied and each party shall assist the other by implementing appropriate technical and organisational measures, insofar as this is possible, for the fulfilment of the relevant party’s obligation to respond to such requests;
  3. c)
    receives a complaint, notice or communication from the Information Commissioner’s Office or any other regulator relating to the personal data; or
  4. d)
    becomes aware of a personal data breach affecting personal data processed under these terms and conditions, in which case it shall provide such information and assistance as the other reasonably requires to meet its obligations under the Data Protection Laws.

Questions?

Ask us about your data

For how we handle individuals’ data and your rights, see our privacy notice.